Proving the SLA you signed
Daily site operations, MEP asset logs, incident handling and contractual SLA evidence — built so a three-year contract is renewed on record rather than on argument.
Le'Securise is a facility-management company providing security, housekeeping and technical maintenance for gated communities, commercial estates and hospitals, under service-level contracts.
Win contract renewals on evidence, not argument.
Service-level agreements promised response times and daily checks across many client sites, but proof lived in paper logs and memory.
An operations platform for daily checklists, asset logs, incidents and complaints, with SLA tracking against contract terms and client-facing reporting.
Facility management is sold on service-level agreements and renewed on evidence. The commercial risk in that model is simple: when renewal comes, can you prove you delivered? Historically the answer lived in supervisor notebooks.
- 01
Daily operations checklists
Per site, completed in the field with timestamp and evidence.
- 02
MEP asset logs
For the equipment that actually breaks — STPs, WTPs, transformers, DG sets, pumps — with readings, service history and uptime.
- 03
Incident and complaint management
From raise to closure, with escalation paths when SLA thresholds approach.
- 04
SLA tracking against contract terms
Performance is measured continuously rather than argued at renewal.
- 05
Client-facing reporting
The association or estate manager sees the same record the operator does.
The commercial insight
We did not build them an operations tool. We built them a renewal argument. Every completed checklist and closed incident is evidence at the point where a three-year contract is either extended or lost — which is where the value of the software actually lands.